Unfortunately, when we received the package that Babies R US shipped to us, we found out that it was the dresser and not the changing topper. She finally said she fixed it, it is not currently fixed. Be in the know Get trending consumer news and recalls.
Contact the manufacturer and they said they had quit shipping out items as soon as they announced liquidation. Unable to get any contact information from Babies R Us. I am now having to dispute the charges with my bank! My wife called the Babies R Us customer service line this morning. It has been 4 months since the time the registry closed. When we contacted the service initially we were told it takes two months to receive the incentive and it would be in the form of a gift card.
Fast forward we call today and was told there was a glitch in the system where none of the items bought had been calculated. When asked if the company could fix it the rep said no. We know that sometimes it's out of the rep hands to fix things so we asked to speak with management. We were then told that there was no management to speak with and we needed to get a lawyer for any more inquiries.
She then disconnected us while we were about to ask why. I tried to contact the 1 number for the store and was told they had no management to speak to, no contact number to leave a voicemail, no email address for management reps, and a physical address could not be given to write a letter. We had our family invest so much money in this registry because of the savings and future purchases we could get. Now we feel scammed as it forced us to go to the store and buy thousands of dollars in their products.
I am in the military and it's hard to believe I'm fighting to be treated like this by a company whose investments I protect with my life.
I have my baby register with Babies R Us and they told me that for every purchase made in the store for me, I should receive a percentage in rewards when I have my baby.
Well, one person made a purchase online, but it didn't do it from the register even though it is reflected in the order that this item that I have in my list was send it to me. Another person bought us the same item, but in the store and this person gave the register number so it is reflected on my list now. The other one is not reflected reason why I don't earn my rewards for that purchase.
So, my question is what is the deal here? I bring people to buy stuff at the store, and I am not earning anything in return. They offered me to return the merchandise, ok that's perfect but they cannot assure me that they will give me cash back, probably a gift card. The store benefits no matter how from this purchase and in my case I only will obtain a card to spend on the same store, no any rewards for me even if I decided to keep the same item repeated.
Second problem was when a person bought me two crib sheets online from my register. The store send only one, and we don't know why they send the blue one to another address and I have never received it.
This person has to run to another store and bought me that item because she was claiming to Babies Third problem was with an item, a baby diaper bag that my sister bought for me.
She requested to pick it up at the store. Once the order was ready, she went to the store and the order wasn't there. After some calls they asked her to come back another day, what she did and she could finally pick up the bag and you know what, she had to make like three calls after that to get Babies So shame about Babies R Us, lots of people recommended me to go to Target or other stores and I thought Babies R Us was the best, but it hasn't been at all.
If you apply for the credit card to get the coupon, don't close the screen for the coupon or the temporary shopping pass!! I applied, got approved, and a temporary shopping pass and the code for the coupon showed up on my screen.
I tried to place the order that night Saturday , but because the item cost more than I was approved for and the website doesn't allow for split payment, I had to call in to place the order. Monday I called to place the order, but notice the code and coupon were gone from my computer.
I called customer service and was told it was emailed to me. I never received it. And now they can't look up the card or the coupon, or resend the email. There was never any notification on the screen saying that you must save the number or not have access to it again.
I don't want to wait 2 weeks for the actual card to come in because the item I'm trying to order is special order and will take weeks to get in.
I asked if I could go into the store and they could look up there and was told no. This is so frustrating and ridiculous! The only reason I applied was for the discount and to order this one item, and now I can't. For more information about reviews on ConsumerAffairs. I signed up for the rewards program when I created my baby registry.
I thought that number was surprisingly low compared to what I was told from a manager during my time in the store. I called customer service and they told me half of my pts were not qualified to be used as rewards because I had used coupons that they gave me.
No one said that coupons wouldn't apply towards reward pts. I am highly disappointed in this, I was expecting a lot more rewards cash back. With my next baby I will not use Babies R Us. Their rewards program is not rewarding. Because of a computer glitch my online ordered from Babies R Us is being sent to another address instead of mine. They wouldn't cancel the order or fix their shipping mistake.
All my items are going to Ohio and I live in Virginia. Toys R Us customer service is horrible and in my opinion they are thieves. The lamp is attractive for a child's room, but, unfortunately, it does not work. There's something wrong with the wiring so that the light will not stay on.
My wife contacted Babies R Us customer service today to resolve the problem. You would think that Babies R Us would value repeat customers and help quickly resolve a problem like this, but instead my wife was placed on hold for 15 minutes, at which point she could not wait any longer. Well, that's not the way to keep this customer coming back!
My grandmother ordered a changing topper for my wife and I as a present for a new baby that we are expecting. Unfortunately, when we received the package that Babies R US shipped to us, we found out that it was the dresser and not the changing topper.
We reviewed the packing list and it clearly stated that the item shipped was the topper and not the dresser, but it looks like someone in the warehouse pulled the wrong item. We reached out to the customer service team and were told that it would be weeks before we got the correct item, to which I told them that weeks was too long to wait as the baby was due any time.
They did manage to get me the return label right away so that I could return the incorrect merchandise and I was promised that due to their error I would have the correct item in days.
When the third day passed I was annoyed and called again. I was told that the first person I spoke with forgot to finalize the reshipment of the item and I would have the item that Saturday. When Saturday came and went I called again, now I am promised that I would have the item no later than Tuesday. Tuesday comes and goes, now they tell me that I will have the item in days and that they are shipping the item next day air at their expense Not sure why next day air would take days to arrive, but this is unacceptable.
This issue has been "escalated" by four separate people now and I have yet to receive a call or email that tells me that they are doing anything about getting me the correct item that they have already collected money for.
I have never seen such inept customer service with a lack of follow through on promises. It is no wonder that a company with this mentality is going bankrupt. I cannot imagine that we will ever purchase from this company again after everything they have failed to do. My son lives in the US. I live in Canada. He is registered on the Babies R Us site. I wanted to order a chair for him. I filled out the info.
I then called the store where he lives near and is registered, but they wouldn't take my order over the phone. They gave me a number to call to place the order. I called it and was at the Canadian Toys R Us center.
Ten minutes on hold I was told they can't take the order and I was advised to call a number. They agreed it is frustrating when the store gives out erroneous information. I phoned the number and spent the next hour on the phone. A pleasant sounding woman said, "No problem. I will place your order.
And so begins an hour on the phone, I spelled my name 8 times before she got it right, there were long, long pauses and she struggled at every step along the way. I finally was at the end of my rope and she said we are almost there. She acknowledged it was her first day on the job and that she was consulting with her supervisor and that was why the pauses were so long. Finally I said, "Why don't you write down my information credit card and you can enter it" my dinner had been on the table for some time waiting for me.
She said fine and seemed to take down the info. But she didn't ask for my expiry date or security code which made me think she wasn't really going to place the order.
So I asked her how will I know it's placed, and she told me she would email me my receipt. Later that evening I could see the item was shown as having been purchased on the registry but I had no confirmation email.
So I called back. I explained everything that happened with the last call. She apologized and asked my name. I explained that I hadn't given the woman my name but rather my son's name. So I gave her that and my phone etc. She paused again a long time, said she wasn't seeing anything and then put me on hold to speak to her supervisor. When she came back she said politely "I can't help you since you won't give me your name or order number. I said, "but I did give you a name, and I have no order number, that is why I am calling".
So I asked if I could speak to the supervisor. Another 5 minutes, she came back and said the supervisor wouldn't be able to speak to me, and since I wasn't providing the info they needed they couldn't help me.
So I calmly not that I felt calm explained the whole point of my call was to say I don't think the order went through. Frankly I wouldn't have tried so hard if it wasn't for the fact the chair on their registry was half price for Thanksgiving. Let's just order it again. Again I gave all the info, spelled names etc. And when we finally got to the address part for the credit card she told me it wouldn't work because I had an international address. OK how many times had I explained that to how many people, and finally I was hearing it would never work.
All that time wasted. Why aren't they putting a note on the website to that effect. The kicker was that she told me for all the trouble she'd give me a 5 dollar coupon. She started to read out the number. I was writing it down and the number was wrapping around my paper. It was 20 characters. Try just reading out 20 numbers and you will see how ridiculous it is.
How about a code like sorryaboutthat. I don't think I have ever experienced so many misinformed and outright incompetent people. I am still shaking my head. When you place an order you are unable to make any updates to your order, they also don't have any additional options for you. The customer service representative could not provide me an estimated time as to when the refund will be sent back to me.
All I wanted to do is pick up the item at a different location. I signed up for the registry and when you sign up it's all smiles. When you have an issue no one wants to help you. I called customer service a total of 8 times. Spent collectively 5 hours on the phone trying to get store credit for the item. I requested that they send a return label for shipping, that didn't work, they said FedEx would come with a label.
The poor FedEx guy kept coming about different 4 times to pick up without a label as he said he was instructed to just pick up the item not have a label with him. I asked them to credit me the money for the item. They claimed they could only do it after they received the item back at the warehouse, well my dilemma was that FedEx couldn't take it back so the catch was I would never get my money back. It was only after I threatened to call the BBB and Consumer Affairs that they gave me a credit but that was 8 phone calls and 5 hours later.
My conclusion was that if they never picked up the broken item then they would not have to give me the credit back so it worked in their favor. If you are considering signing up for a registry I would recommend another store not this one.
I went to Babies R Us to purchase a crib and dresser with my husband. We had my dad's van and his help to bring the furniture into our home. We were told there were no cribs in stock and that we would have to order online. We received a call 2 days before delivery and was the told the merchandise would be placed on the curb.
The only option was deliver to the home. In order for the items to be brought inside we would have to upgrade to "white glove" service. We asked the shipping company if we could upgrade and for the cost and was told that they can't disclose the price for upgrade that isn't an option.
If it delivered at 10 am my merchandise has to sit outside until 7pm when someone gets home? OR if it's raining, my wood crib has to sit out and be ruined until someone gets home. It's ridiculous that my husband would have to take the day off and ask someone else to do the same to bring the furniture in the house. I made a million phone calls and was directed back to the store, then to the online customer service, to the shipping company and around in circles.
NO ONE knew anything or how to resolve this issue. As I have read, I am not alone with my gripe about them getting the wrong info on the packages, unlike they tried to lead me to believe last evening when I called the customer service dept!
They "assured" me that the package I had shipped to my son and DIL was a "computer glitch" that cause the error in the shipping label. I'm guessing they don't have a professional shipping dept that handles their shipments. I purchased an item from a baby registry on Sunday, November 12th at 8 am. After receiving the confirmation I noticed the item was being shipped to the person having the baby and it was not supposed to be. I looked at the FAQs and it said if less than 15 minutes you can click a cancel button to cancel the order.
The cancel button was not there even though it was less than 2 minutes! I called the customer service and she told me that because it was only a few minutes the order was not in her system and for me to call back in 20 minutes.
I did, and the next girl could see the order and she told me I would be receiving a confirmation email sometime that afternoon with the cancellation. I did not receive it. I called again on Monday morning and a nice woman named Donna told me that unfortunately they cannot cancel an order but they have to assign it to a case worker and it takes business days to hear back.
In the meantime the item can be shipped to the wrong party! She suggested I wait til I get this confirmation email from the carrier and try to confiscate the package through them so that it doesn't go to the girl whose shower is a surprise! This is such a terrible way to do business! I tried to cancel this within 2 minutes of the order and it could not be done. Now I have two charges on my American Express.
I will never do business with these people again and after reading a bunch of complaints on this site with the exact same problem, I am deeming this a scam! Do not buy from Babies R Us!! I wanted to surprise a friend and bought a few things off of her registry online but the billing address changed to the registrant's instead of mine. I was still billed for the items I purchased but it was delivered to my friend's home without my info.
I called customer service and asked what they could do to correct the issue because I wanted them to know it was from me but because everything was shipped they refused to do anything. The customer service rep said that possibly the package may have had my name on it but couldn't be sure.
I'm wondering why Babies R Us has the registry set up like this. They clearly have my info because I was billed. I checked with my friend and the package did not have any identifying information and they didn't know who the gifts were from. So if you'd like to send gifts anonymously Babies R Us is for you!
I find it ridiculous that they couldn't do anything to rectify this. I placed an order from a Babies R Us online registry. I also checked my PayPal account to make sure everything was as it should be.
I saved a file with all of the documentation. I went to follow up today to find out if the item would be received on time. I had to call them because the order tracking on their website could not find the order. They could not find the order. I offered to forward them a copy of my file.
Toys r us uniform requirements? I start on friday, i know the uniform is a red collar shirt, but does the red shirt have to be completely plain no logos, etc Also i have a question about the lower half, i have black pants, and slacks only, i know we have to wear khakis or black slacks, but will black jeans be acceptable until i get more pairs?
Are you sure you want to delete this answer? Our local toys r us employees wear nothing with writing or logos on it, their more like the polo shirts or button downs.
Another thing you can do is go into the store and check out what the other employees are wearing to get a really good idea of what would be acceptable. Good luck with the new job! Toys R Us Uniform. This Site Might Help You. Also i have a question about the lower half, i have black pants, and slacks only, i know we have to wear khakis or black slacks, but will black jeans be acceptable You should not wear jeans. They are not considered "work appropriate". Black slacks or khakis are the only thing that you should wear.
As for the shirts, they need to be free of logos. In other words, you can't wear something that has a big Nike logo on it, because you don't work for Nike, you work for Toys R Us. Toys R Us Uniform Requirements?
Guess who's back? He’s been traveling across the globe for the past few months but now #GeoffreysBack and once again ready to set play free for children of all ages. Glassdoor office photos give you an inside look at employers, such as Toys "R" Us. This is Toys "R" Us office photo was submitted anonymously. Shown in this photo: Uniform of Babies R Us workers. New Listing Toys R Us Babies R Us Large Polo Work Shirt Core Employee Uniform New w/Tags.